呼叫(jiao)中(zhong)(zhong)心(xin)集中(zhong)(zhong)化(hua)(hua)(hua)運(yun)營是省級供(gong)電企(qi)業整個運(yun)營效(xiao)率的(de)必然(ran)選(xuan)擇，實(shi)現集中(zhong)(zhong)化(hua)(hua)(hua)統(tong)一(yi)管理后，公(gong)司(si)呼叫(jiao)中(zhong)(zhong)心(xin)系統(tong)將可(ke)(ke)實(shi)現統(tong)一(yi)的(de)客(ke)服(fu)(fu)界面、服(fu)(fu)務功(gong)能(neng)和服(fu)(fu)務標準，樹立(li)統(tong)一(yi)的(de)供(gong)電服(fu)(fu)務形(xing)象，使整個服(fu)(fu)務更加多樣化(hua)(hua)(hua)、規范化(hua)(hua)(hua)、精(jing)細化(hua)(hua)(hua)、常態(tai)化(hua)(hua)(hua)和人性化(hua)(hua)(hua)，提高客(ke)戶滿意度； 還(huan)可(ke)(ke)以(yi)整合多方資源(yuan)，削減呼叫(jiao)中(zhong)(zhong)心(xin)運(yun)營成本。建立(li)統(tong)一(yi)業務處理流程，監督(du)和管理，做到向(xiang)社會提供(gong)安(an)全、高效(xiao)、可(ke)(ke)靠、快捷的(de)用電服(fu)(fu)務。
